For any questions, problems and feature requests, contact firstname.lastname@example.org.
You will receive an account at our support portal http://support.lucedaphotonics.com/ where you can track all your support tickets. We will assign a support agent to every ticket.
For creating or following up on tickets:
- Either just send e-mails or reply to an existing thread at email@example.com. An e-mail with a new subject will create a new ticket. A reply to an existing thread will append your reply to the ticket.
- Or create and manage tickets from the support portal webpage.
If you and your colleagues want to see each other’s support tickets, contact us at firstname.lastname@example.org and we’ll enable visibility of tickets across your company or institute.
Foundry Process Design Kits¶
An overview of most supported PDKs is available from our website: https://www.lucedaphotonics.com/en/foundry-pdks
In case of installation failures or general failures starting or running IPKISS, we have a Diagnostics Tool which you can download from our support platform: http://support.lucedaphotonics.com/a/solutions/articles/1000275092-diagnostics-tool (note you will need to create a login at support.lucedaphotonics.com first).