Support

Software

For any questions, problems and feature requests, contact support@lucedaphotonics.com.

You will receive an account at our support portal http://support.lucedaphotonics.com/ where you can track all your support tickets. We will assign a support agent to every ticket.

For creating or following up on tickets:

  • Either just send e-mails or reply to an existing thread at support@lucedaphotonics.com. An e-mail with a new subject will create a new ticket. A reply to an existing thread will append your reply to the ticket.
  • Or create and manage tickets from the support portal webpage.

If you and your colleagues want to see each other’s support tickets, contact us at support@lucedaphotonics.com and we’ll enable visibility of tickets across your company or institute.

Purchasing

For any purchasing questions, contact sales@lucedaphotonics.com.

Licensing

For license questions, contact support@lucedaphotonics.com.

Foundry Process Design Kits

An overview of most supported PDKs is available from our website: https://www.lucedaphotonics.com/en/foundry-pdks

Troubleshooting

In case of installation failures or general failures starting or running IPKISS, we have a Diagnostics Tool which you can download from our support platform: http://support.lucedaphotonics.com/a/solutions/articles/1000275092-diagnostics-tool (note you will need to create a login at support.lucedaphotonics.com first).